The Call Center Representative is responsible for maintaining quality customer service and the ability to solve problems in a fast pace and in a timely manner. The Call Center Representative purpose is to reduce or eliminate payouts and reducing client’s complaints. The Call Center Representative must be responsible, efficient and be highly adaptable to changes and updates required by the operation.The Call Center Representative must have exceptional communication skills and technical aptitude to join our growing organization.
The Call Center Representative Responsibilities:
- Answer inbound customer service phone calls
- Resolve escalated customer service issues with clients
- Promptly reply to customer emails, return phone calls within 24 hours, prompt follow through, resolve issues in a timely manner.
- Resolve a daily number of escalations per day determined by management to generate productivity of delivery.
- Provide high quality customer service and product knowledge regarding all member programs.
- Schedule adherence and compliance of guidelines and policies of the department.
The Call Center Representative Requirements:
- Call center experience and proven technical support experience is an asset
- Excellent telephone communication skills and writing skills
- Interested in technology
- Passion for “support type” work
- Experienced in word processing and other MS Office products (Word, Excel, Outlook)
- Experienced at troubleshooting; analytical and problem solving skills
- Basic knowledge of networking (an asset)
- Documentation and reporting skills
Call Center Representative – US & Canada
Are you looking for a Call Center Representative? Take a look at our Job Descriptions Board for US & Canadian companies.
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The Call Center Representative Virtual Assistant will handle ongoing supervision to a team of call center agents, communicating and coaching on performance standards and measurements to direct reports. The Call Center Representative Virtual Assistant will perform a specified number of quality call monitors per rep per month. The Call Center Representative Virtual Assistant will conduct quality monitoring review with directs. The Call Center Representative Virtual Assistant will conduct one on one employee performance review monthly.…
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The Call Center Agent handles inbound and outbound customer service calls and maintain and growing existing customer business by providing outstanding service and by recognizing and proactively offeri
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The Inside Salesperson Representative will focus on customer acquisition. The Inside Salesperson Representative involves cold calling new potential clients, client business referrals, or web leads. Also the Inside Salesperson Representative Provide prospective customers/clients with all services offered, and additional presentations as needed. The Inside Salesperson Representative work with client to create solutions for their needs and consult through the sales process. The Inside Salesperson Representative must be energetic, well-spoken, and eager to close sales and…
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The Patient Representative is responsible for the check in and out process of patients presenting for medical appointments. Tthe Patient Representative initiates appropriate financial referrals to ensure payment of clinical physician services. The Patient Representative also assists with the coordination of managed care authorizations for all services. The Patient Representative is responsible for verifying entry of identified data. Understands the needs of the organization and supports the mission, values and management. The Patient Representative Responsibilities:…
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The Inside Sales Representative sell products and services to customers either in an office environment or a store retail location. In each setting, Inside Sales Representative will primarily deal with either walk-in customers or source sales via email, cold calling, and lead follow-up calls. To be successful as an Inside Sales Representative should be able to build instant rapport and achieve customer satisfaction. A top Inside Sales Representative should also be very competitive and a…
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The Outside Sales Representative Virtual Assistant responsibilities include submitting regular sales reports to management, informing potential and existing customers of product features and benefits, and resolving customer complaints. The Outside Sales Representative Virtual Assistant should also be able to create as well as present persuasive sales proposals to customers to encourage sales and repeat business. To be successful as an Outside Sales Representative Virtual Assistant, should be persuasive and have excellent negotiation skills. Ultimately, an…
