The Operator Specialist Telemarketer works as a sales representative that uses the telephone to communicate with potential customers. The Operator Specialist Telemarketer uses a prepared sales script and contacts customers over the phone to offer a product or service. The Operator Specialist Telemarketer have a detailed understanding of the product being offered and can answer potential questions and information about pricing and shipping options. The Operator Specialist Telemarketer usually works from a call center and is generally found in an open floor office with a team of other representatives.
Operator Specialist Telemarketer Responsibilities:
- Generating and qualifying leads through cold calling.
- Managing leads by tracking and following up on them.
- Producing activity reports.
- Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
- Meet or exceed projected weekly and monthly sales goals.
- Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
- Accurately document the customer’s personal information including phone number, address and other order information.
- Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
Operator Specialist Telemarketer Requirements:
- High school diploma.
- Solid previous experience in customer service or telemarketing.
- Excellent customer service skills.
- Speed and accuracy in typing.
- Strong analytical and trouble-shooting abilities.
- Ability to promote a product or service using persuasive language and techniques.
Operator Specialist Telemarketer – USA & Canada
Are you looking for a Operator Specialist Telemarketer? Take a look at our Job Description Board for USA & Canadian companies.
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