The Customer Service Specialist Virtual Assistant work in call centers or on site to provide information or sell products and services. The Customer Service Specialist Virtual Assistant must be able to take orders and bill customers accurately. The Customer Service Specialist Virtual Assistant responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful as a Customer Service Specialist Virtual Assistant, should be an excellent communicator who’s able to earn our clients’ trust. Should also be familiar with help desk software.
Customer Service Specialist Virtual Assistant Responsibilities:
- Provide excellent phone and email support.
- Trouble-shoot client issues.
- Customer follow-up with status updates regarding their questions or requests.
- Develop a strong understanding of software platform and customer tools.
- Effectively communicate and work collaboratively with other teams inside the company.
Customer Service Specialist Virtual Assistant Requirements:
- High School Graduate or related.
- Proficient in general math.
- Solid customer service experience and or call center experience
- Excellent computer skills, including some familiarity with Excel and Word, proficient typing abilities.
- Excellent attention to detail, very organized.
- Professional verbal and written communication skills.
- Strong problem-solving and finding innovative and creative solutions experience.
Customer Service Specialist Virtual Assistant – USA & Canada
Are you looking for a Customer Service Specialist Virtual Assistant? Take a look at our Job Description Board for USA & Canadian companies.
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