JOB PROFILE

Technical Support Specialist

Get a full-time outsourced Technical Support Specialist. We help you hire the right talent at the right time.
 

Remoto WorkForce USA / Canada

What qualifications, skills and experience required the Technical Support Specialist to be successful in their role?

The Technical Support Specialist position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. The Technical Support Specialist also inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail. The Technical Support Specialist realize telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues. When appropriate, contact vendors for support. The Technical Support Specialist will assist in the day-to-day management of all servers and network

Technical Support Specialist Responsibilities:

  • Answers help desk calls, enters calls into help desk tracking software, going out on calls.
  • Provides support, maintenance and troubleshooting for servers, laptops, workstations, printers, peripheral equipment and software. Loads software and applies software fixes and updates.
  • Supplies telephony and WAN/LAN system configuration and maintenance.
  • Provides end user training.
  • Manages communication devices.
  • Monitors and logs system performance across all platforms.
  • Provides administrative functions.
  • Maintains policy and procedure documentation.

Technical Support Specialist Requirements:

  • Bachelor’s degree in a technical field.
  • Experience in a Helpdesk or customer support role.
  • Excellent ability to manage time and prioritize tasks in a fast-paced environment.
  • Excellent ability to identify, research and resolve problems with a root cause analysis methodology using diverse resources in an organized and analytical manner.
  • Ability to document issues effectively so team members can review.
  • Solid conceptual understanding of IT operations, processes, and best practices.
  • Strong communication skills, written, in person and remotely on the phone.

Technical Support Specialist – USA & Canada
Looking to hire a Technical Support Specialist? Take a look at our Job Descriptions Board. RemotoWorkforce links USA or Canadian Companies with Mexican talent. How our Remote Hiring Process Works?

Are you looking for another Job Role? You can use our search bar next:

Hire Remote Talent

Get a full-time Outsourced Employees & Virtual Assistants

 

Talk to an HR Specialist

Give us a call now: (888) 307-1779
Send us an email: info@remotoworkforce.com

See why companies in the US and Canada are Outsourcing Remote Workers for significant savings on payroll costs.

Full outsourced employee(s) for American Companies
Calendly 30 Minute Meeting

Schedule a meeting with us
- US & Canada
Timezones Available
 

The Value of Remote Outsourcing

American and Canadian businesses are now comfortable turning to Mexico to obtain key remote services provided by qualified and skilled professionals at significant cost savings.

Still today, many companies ignore the global talent pool and the opportunities that come with it. Today, cross-border recruiting is easier than ever.

 

Reduction of the cost of your payroll up to 70% 

Hiring a remote and cross-border talent is easier than ever. 

Savings of up to

32% on your cost per hire

And the flexibility to grow your business anytime.

Feel free to ask us about our pricing and options for your business.

Give us a call now on (888) 307-1779 or send us an email.

 

GET STARTEDCONTACT FORM

How an outsourcing partner can help you grow your business


Outsourcing saves companies’ capital, time, and resources, among other things.  

  • Management becomes more people-driven than cost-driven.
  • Partnering with the right outsourcing company can help your business to consistently deliver high-quality products and excellent service.

 

See other Job Descriptions related to Technical Support Specialist at Remoto Workforce