The Call Center Representative Virtual Assistant will handle ongoing supervision to a team of call center agents, communicating and coaching on performance standards and measurements to direct reports. The Call Center Representative Virtual Assistant will perform a specified number of quality call monitors per rep per month. The Call Center Representative Virtual Assistant will conduct quality monitoring review with directs. The Call Center Representative Virtual Assistant will conduct one on one employee performance review monthly. Prepare and deliver bi-annual performance reviews. Monitor and manage client performance, passwords and terminal behavior (registration and exchanges), etc.
The Call Center Representative Virtual Assistant Responsibilities:
- Address customer issues and resolve them in a timely and efficient manner.
- Interact with customers by phone and ensure that all valid customer concerns are being dealt with immediately.
- Ensure accurate resolution of transactions and process tasks.
- Collect all the information required to process a transaction.
- Maintain excellent attendance and punctuality
- Answer all incoming calls with approved scripting
- Be dependable, courteous, and like helping others
- Enter trip requests with accuracy
- Ability to navigate through multiple screens
- Proficient in online map systems
- Provide exceptional quality of service and assist all customers
- Answer all inquiry calls and research customer concerns
- Check eligibility for potential passengers and provide general information on services
- Stay current on all service policies, procedures and training updates
The Call Center Representative Virtual Assistant Requirements:
- Call center experience and proven technical support experience is an asset
- Multi-tasker who can work to deadlines, manage detail and balance the three areas above
- Excellent telephone communication skills and writing skills
- Passion for “support type” work
- Experienced in word processing and other MS Office products (Word, Excel, Outlook)
- Experienced at troubleshooting; analytical and problem solving skills
- Demonstrated technical aptitude (general understanding and comfort level with technology)
- Basic knowledge of networking (an asset)
- Documentation and reporting skills
Call Center Representative Virtual Assistant – US & Canada
Are you looking for a Call Center Representative Virtual Assistant? Take a look at our Job Descriptions Board for US & Canadian companies.
-
The Outside Sales Representative Virtual Assistant responsibilities include submitting regular sales reports to management, informing potential and existing customers of product features and benefits, and resolving customer complaints. The Outside Sales Representative Virtual Assistant should also be able to create as well as present persuasive sales proposals to customers to encourage sales and repeat business. To be successful as an Outside Sales Representative Virtual Assistant, should be persuasive and have excellent negotiation skills. Ultimately, an…
-
The Patient Access Representative Virtual Assistant assist in performing non-nursing clerical functions supportive to direct nursing care, facilitating communications, and traffic flow. The Patient Ac
-
The Representative Buyer Specialist Virtual Assistant identify the organizations purchasing needs and reduce costs, improve processes and grow profitability by managing material ramp-up and run-down s
-
The Assistant Integrator Virtual Assistant is responsible for helping the integrator in growing the business financially and structurally. The Assistant Integrator Virtual Assistant will work in-conjunction with the executive team to execute the vision of the business most importantly, The Assistant Integrator Virtual Assistant is not just responsible for assisting the integrator, but also managing results of individual projects and maintaining the company's core values. The Assistant Integrator Virtual Assistant assist executive team to manage…
-
The Concierge Virtual Assistant plan excellent guest services. The Concierge Virtual Assistant greet and assist guest, organizing with transportation, dining, and entertainment requests in a professional and courteous manner. The Concierge Virtual Assistant should be able to use the property management system to aid in their job functions. The Concierge Virtual Assistant should have knowledge of local city streets, dining venues, and major attractions. Also the Concierge Virtual Assistant coach and motivate a diverse workforce,…
-
The Virtual Personal Assistant is an independent contractor who provides administrative services to clients while operating outside of the client's office. The Virtual Personal Assistant typically operates from a home office but can access the necessary planning documents, such as shared calendars, remotely. The Virtual Personal Assistant perform research, data collection & analysis. Also, the Virtual Personal Assistant ensuring the smooth running of the home office and performing administrative and household tasks remotely. The Virtual…
