JOB PROFILE

Customer Service Representative

Get a full-time outsourced Customer Service Representative. We help you hire the right talent at the right time.
 

Remoto WorkForce USA / Canada

What qualifications, skills and experience required the Customer Service Representative to be successful in their role?

Specific Responsibilities:

  • Acts as the first point of contact via phone call, email or callback for candidate/Field Offices/Clients on payroll/time entry system, or access issues related to the online time reporting system, compliance requirements, benefits, 401K, sick pay, verification of employment requests, Canadian ROE’s & Availability, and tax inquiries/issues. To resolve these issues a detailed understanding of the existing multiple systems and business processes used within the Customer Service and Payroll Operation departments (PeopleSoft HCM, “Online Time Reporting and Approval” system, Micro J Plus, Livelink, W-2 software, Excel, Word, CIC Client, and outlook) is necessary in order to be successful in this role.
  • Customer Service Representatives resolve issues accurately and timely, by using their diverse knowledge of Field Service Center Departments and Branch functions.
  • Processes and documents transaction or Initiate a form to be resolved by Payroll Operations.
  • Educates branch offices about timelines, procedures and the cost/benefit of various alternatives.
  • Educates candidates about the various self service options via the websites and Interactive Voice Response (IVR).

Qualifications:

  • High school diploma or equivalent.
  • 3+ years previous customer service experience required.
  • 1+ years Call center experience.
  • Payroll experience a plus.
  • Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily.
  • Knowledge PeopleSoft other HR applications preferred.
  • Exercise of judgment, knowledge/recall, hearing, ability to speak and write clearly, visual ability.
  • Ability to sit for extended periods of time.
  • Ability to enter data. Use of call center telephone/email application or other office equipment.
  • Ability to demonstrate attendance. Ability to sequence, follow directions.
  • Ability to collaborate with team and others to perform work responsibilities.
  • Ability to meet or exceed all quality standards.

 

Customer Service Representative – USA & Canada
Looking for a Customer Service Representative? Take a look at our Job Descriptions Board. RemotoWorkforce links USA or Canadian Companies with Mexican talent for the Industry.

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Give us a call now: (888) 307-1779
Send us an email: info@remotoworkforce.com

See why companies in the US and Canada are Outsourcing Remote Workers for significant savings on payroll costs.

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The Value of Remote Outsourcing

American and Canadian businesses are now comfortable turning to Mexico to obtain key remote services provided by qualified and skilled professionals at significant cost savings.

Still today, many companies ignore the global talent pool and the opportunities that come with it. Today, cross-border recruiting is easier than ever.

 

Reduction of the cost of your payroll up to 70% 

Hiring a remote and cross-border talent is easier than ever. 

Savings of up to

32% on your cost per hire

And the flexibility to grow your business anytime.

Feel free to ask us about our pricing and options for your business.

Give us a call now on (888) 307-1779 or send us an email.

 

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How an outsourcing partner can help you grow your business


Outsourcing saves companies’ capital, time, and resources, among other things.  

  • Management becomes more people-driven than cost-driven.
  • Partnering with the right outsourcing company can help your business to consistently deliver high-quality products and excellent service.

 

See other Job Descriptions related to Customer Service Representative at Remoto Workforce