VACANTE DE EMPLEO

Reservations Agent Remote / Agente de reservaciones remoto

La vacante Reservations Agent Remote / Agente de reservaciones remoto es para un ambiente de trabajo 100% en Inglés.

This position is for a remote job in Mexico for a US / Canada based client.

Remoto Workforce is #Hiring Reservations Agent Remote / Agente de reservaciones remoto

– Join the #RemotoTeam

🖥    Full time / Home Office
🇺🇸    Work 100% in English / for a US Company
✅    High-paying + Benefits

APPLY TODAY. Learn more about this open position and the #remoteworking experience.

Position Description

As a member of the Reservations Team, the Reservations Agent reports to and assists the Reservations Manager in achieving the Company’s goals.

The primary focus of this position is to handle all telephone inquiries and requests accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting resort services and ensuring maximum resort revenues.

 

Roles and Responsibilities

  • Field incoming web chats and phone calls.
  • Guide incoming callers through the reservation process.
  • Up-sell the properties with sales scripts and in-depth resort knowledge.
  • Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis.
  • Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations.
  • Assist with administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations.
  • Other duties as assigned.

 

The Ideal Candidate:

  • Customer Service-Oriented – willing and able to go above and beyond for our guests.
  • Ability to “Think on your feet” and respond appropriately in a busy environment.
  • Possess strong communication skills in terms of the ability to negotiate, convince, sell and influence potential guests.
  • Strong interpersonal skills and the ability to work well with co-workers.
  • Attention to detail.
  • Willing and able to learn new things.
  • Enjoy working in a rewarding, fun, and positive environment.

 

Requirements

  • Must be able to read and write in English fluently.
  • Must have a flexible schedule, available on weekends and holidays.
  • Minimum of 3 years’ experience in Hotel Front Desk or Reservations.
  • Strong problem-solving and basic math skills.
  • Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite.
  • Experience using reservation software.

 

A Plus

  • Call Center and/or RV Industry experience.

 

Job Type: Full-time

Salary: From $14,000.00 per month

 

Experience:

  • customer service: 3 years (Required).

 

Language:

  • English (Required).

 

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vacantes de empleos remotos en mexico

Remoto Workforce
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***** Esta oportunidad laboral es para un ambiente de trabajo 100% en Inglés, por favor comparte tu CV únicamente en inglés*****

Email: info@remotoworkforce.com

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